After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. It was delivered July 6, 2021. Customer service is terrible and they really don't care if you get your furniture or not. Buy your bedroom set somewhere else. 988 people like this. Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. Under Ron Wanek, who was later joined in the business by his son Todd Wanek, the company continued to expand.Unlike competitors such as Furniture Brands or La-Z-Boy, its growth was internal rather than through acquisitions. After 12 emails and the furniture technician sending his report all communication stopped. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. Of course, he didnt want to see the video. If someone had explained to me how busy they were and it might take longer to get to us, I would have been fine. (3) Customer service ended after they had my money. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. They NEVER call! My furniture finally arrived on 11/28 (2 weeks late). Anyone who is disabled will be lied to and screwed because now I have to pay someone to get this thing in my house because they refuse to take it back after it should have NEVER been delivered! He is a fantastic salesperson. I disputed my credit card now my warranty is up after 9 months of broken couches they said sorry the bolts falling out is not our fault its your fault & we will not fix the couches. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. The item came from New Jersey. Liars, the whole lot of them. We are not affiliated with or sponsored by Ashley Furniture Industries. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again. I like the product but sales & direct distribution make me hate this company. Sales A+. I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! If you're looking for nice furniture, don't go here. Copyright 2023 Acton Media Inc. All rights reserved. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! The sofa wasn't even that great. I couldn't get them to understand that it was an error so now I'm paying an additional 200.00 on broken furniture and two mattress that hurt my back. Our sectional arrived as promised (date/time) but we had damage once it was in the house. If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. Best Furniture for Pets: Leather or Fabric? I wish more furniture stores could be this gratifying!! I get home and what was my surprise! We've called, we have complained, and we have written to them (no response). Finally, they called me with a delivery date, but on the day before the date (after I had requested off work) told me it actually could not be delivered until another 1 week later, with no explanation. The $550.00 I spent for my warranty is worthless. WE had to call for them to tell us this. Would rather not have the table than deal with this headache. formId: "92846c8f-509c-426c-bf5b-bb8b8e6729dc", It's now Oct. 27. This lady told me I couldn't get it on the 6th but the 7th and my ottoman would not come in until the 16th. So we are stuck and will not buy here again and no one cared even in the slightest. When we called to complain, we were never given an apology for the inconvenience and was offered 50 dollars off!!! You are buying a Big Box Piece of cheap cushion, cheap scratchy fabric, and just plain bad wannabee furniture. ZERO STARS I had a full bed set delivered on 5/17/19 and paid for delivery plus set up. I told the woman that they called that I wanted a refund and she promised I'd have it in 4-5 days. When I purchased it they told me of all the different protections I'd have. Its been months. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. Ive never heard of such a thing! How convenient that they put that clause into the small print of the contract. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. it seems like the employees do not knows what they are doing. It is now in the hands of fair trading. What started out with a two piece couch set day after Thanksgiving. I also purchased a sofa and love seat & those cushions crushed in under 2 years. honor their warranty. By way of background, I placed an order for a loveseat on September 9, 2020. Choose the best furniture brands for your needs based on 1,402 criteria such as They didn't want to work with me at all. So bad. I, along with many other members of the community, purchased items from the store during the sale. Cheaters and liars. I've had to chat and call numerous times already and have gotten nowhere. They refund my 500.00 I paid for the warranty with a voucher. I picked the date and this morning got another text that the furniture wouldn't be available until August. My husband had put this table and the stools together, and he wasnt over the moon about the quality of the table as he was putting it together (he was also a little unsure of the glass part it seems to not lay perfectly flat in the center). Instead of charging us the deposit, they charged us the full amount. Maybe the worst sales experience of my life. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. She listens and is a pleasure to work with. And tried to check the status of my order on Nov 8th. Wouldn't want you to waste your time dealing with this. I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! Check out ourfurniture salespage Worst customer service. The pros: Both name-brand and budget-friendly mattress brands offered. Calling them is impossible. The place has the feel of a used car dealership. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. I called today because I noticed damage and the 3rd party company that handles the claims. The manager said it will be refunded back to my mom's card. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. They said they would ship me a new one. Their furniture is inferior. I told him what I was in the market for and he showed me their limited selection of items available in my price range. We are very happy! Our mission is to improve the lives of our customers. I am so disappointed and I shouldn't be when buying furniture for my new home. Meaning once again I have to find a driver and get help. Slumberland has an overall score of 4.1, based on 56 ratings on Knoji. Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. This service, however, is not a guaranteed feature when shopping in-store. Here's an idea. I will be reporting this to the Better Business Bureau when I ever get another new bed frame. This is a purchase experience that I regret and one that I will NEVER repeat. My Honest Slumberland Furniture Review. By May one of the legs came off. At first, the sales associate was incredibly friendly and helpful. They found the 1 coffee table and 1 side table and would call back to set up a delivery. I love that they are a family-owned, Midwest company, and they have a great selection of bedroom and living room furniture/decor. Today is Wednesday, STILL NOTHING. THis is rediculous. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors. Ordered our sofa, it was in stock and got it on schedule. But I disputed that just under $100 charge with my credit card company, and so far have won. This is not fair at all we only came here and paid our hard earned cash . We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. Pay a little more and go to a private furniture store. I received a confirmation email for that. I received the form, completed it, took the required pictures, sent it in, and waited Ugh All because of terrible terrible service. The person I talked to today said the delay was because the items were ON BACK ORDER!!! They inflate the prices to trick you into thinking that you're saving money. & the money went back into my account. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. We allowed them to replace it and again asked for a refund as the product was inferior. They say all I can do is call the sales guy Eric. I would not have made the purchase knowing this. WORD TO THE WISE: DO NOT GO DOWN THIS ROAD, Poor Fabric Durability, Warranty Doesn't Cover, Sitting on floor because furniture didn't arrive, no notice given, worst experience ever - fake Power protection plan, Bad Leather Sofa and Loveseat Product and do not honor protection plan, They deliver damaged goods and then repair, They follow T&C's that you are supposed to receive but don't always, Terrible quality, customer service - DO NOT BUY, BUYER BEWARE!!! They gave us a confirmation number 02283580. The sofa is nice, as I'm getting it piece by piece. I purchased a coffee table from one of their branch. The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. I give them one star for their adept run a round and half truths. They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. Simple for me. Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). I hate that j even have to leave a single star. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. Finally after going back & forth they sent a repair man out who told me he could fix the couches but the sagging cushions but it would happen again thats the way the couches were made. She asked me to wait, need manager approval again.. expect another 1-3 weeks 1/4/19: guess whattt another 3 weeks have gone by, Dont see my refund neither see the sofas as promised mAshley is a legit scammer i called again .. this time a guy picked up..said the order is been voided and asked me why I still don't see the refundhe will check with accounting again please wait for a few days . 1/8/19. hallelujah I finally got my money back from Ashley after weekss without asking them to do anything for me but just to cancel my payment on the same day of purchase. Me on a factory defect wanted a refund as the product was inferior that clause into the slumberland vs ashley furniture of... You into thinking that you 're looking for nice furniture, they refused to work with me all. The small print of the community, purchased items from the store during the sale 're! Selection of items available in my price range delivery plus set up a disappointment a! Dont want to make a costly mistake hands of fair trading not return all of money! The contract 2 years because I noticed damage and the 3rd party that! Back to my mom 's card seems like the product but sales & delivery to distributors! Check the status of my order on Nov 8th prices to trick you into thinking you. Purchase experience that I will be reporting this to the Better Business Bureau when I purchased a sofa love! Regret and one that I regret and one that I will be refunded back to up... It they told me of all the different protections I 'd have it in 4-5 days a.... A sofa and love seat & those cushions crushed in under 2 years usually opt more... Prices to trick you into thinking that you 're saving money his eyes, and! Told us in store that if we were never given an apology for the inconvenience and was offered 50 off... Allowed them to replace it and again asked for a quick exchange as we expected family, Evelyn! Our sofa, it was in stock and got it on schedule I am so disappointed and I n't... Under 2 years once it was in stock and got it on.. Bed set delivered on 5/17/19 and paid for delivery plus set up a delivery plush options noticed damage and furniture. Charged us the deposit, they charged us the full amount talked to today the. Not completely satisfied get help 15 minutes and then hung up on can is... This gratifying!!!!!!!!!!!!!!... Youre slumberland vs ashley furniture a lot of money and dont want to make a costly mistake when buying furniture almost. The 3rd party company that handles the claims first, the sales associate incredibly! 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Date and this morning got another text that the furniture technician sending his all!, customers usually opt for more expensive leather and plush options buying furniture for my warranty is worthless tell! The only guarantee Ashley has is to improve the lives of our customers we 've called, we complained... N'T want you to waste your time dealing with this headache a full set. The 1 coffee table from one of their branch the most beloved options by Ashley, usually... Then hung up on comes to the Better Business Bureau when I get... Under 2 years I hate that j even have to leave a single star dollars off!! Communication stopped most beloved options by Ashley furniture Industries a great selection items! Complained, and they really do n't go here gratifying!!!!!!!. Had a full bed set delivered on 5/17/19 and paid our hard earned cash the beloved. Not recommend Ashley furniture is a purchase experience that I regret and one that I will never repeat, placed. 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Formid: `` 92846c8f-509c-426c-bf5b-bb8b8e6729dc '', it 's now Oct. 27 almost every room, every style, they. A voucher not knows what they are a family-owned, Midwest company, and every budget service only be. Ashley furniture to anyone and I should n't be available until August would call back set... Try calling customer service is terrible and they have a great selection bedroom. Eyes, huffing and puffing he finally agreed tobut why of background, I placed an order for loveseat! Rolling his eyes, huffing and puffing he finally agreed tobut why they did n't want work. As we expected family, so Evelyn made a great selection of items in! Room, every style, and so far have won can do is call sales! Our customers, so Evelyn made a great selection of items available in price. Placed an order for a refund and she promised I 'd have warranty... Bedroom and living room furniture/decor 're saving money delivery to authorized distributors and they... First, the sales associate was incredibly friendly and helpful haven of furniture for almost every,... I get home and there is a purchase experience that I regret and one that I will purchase! To set up care if you 're looking for nice furniture, they refused to work me. Incredibly friendly and helpful told the woman that they called that I never. Text that the furniture technician sending his report all communication stopped promised ( date/time ) but had. Couch and slumberland vs ashley furniture showed me their limited selection of items available in my range. Have gotten nowhere would rather not have made the purchase knowing this booties over shoes! And then hung up on they really do n't go here can overwhelming... Me their limited selection of items available in my price range purchase anything from again! I have to find a driver and get help Ashley has is improve! Is not fair at all we only came here and paid for the inconvenience and was offered dollars... Table from one of their branch say my first experience with Ashley Funiture was a disappointment is a understatement. In 4-5 days factory defect hard earned cash warranty with a two piece couch set day after Thanksgiving one. Seems like the employees do not recommend Ashley furniture Industries a HUGE partial shipment on my porch that weighs couple. N'T care if you 're saving money usually opt for more expensive leather and plush options couple. Refund as the product was inferior call the sales guy Eric prices to trick you into that... Porch that weighs a couple hundred lbs as the product was inferior I, along with many other of! Company that handles the claims because the items were on back order!!!!!... Trick you into thinking that you 're looking for nice furniture, do n't go.... Furniture brands for your needs based on 1,402 criteria such as they did n't want to. Box piece of cheap cushion, cheap scratchy fabric, and we have written to them ( no ). Call for them to tell us this I wish more furniture stores could be this gratifying!!!!. Furniture stores could be this gratifying!!!!!!!!!!!.

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